Relationship management is the core of an effective concierge service.

That means not only fulfilling residents’ requests, but also being trained to anticipate their needs. Profiles are kept on each resident, which include contact information, details on past and pending requests, and notes on interactions. This ensures that services are personalized and consistent. Current information on restaurants, services, events, and businesses will be at concierges’ fingertips, and they will be trained to use these resources to quickly and effectively serve
residents.

A customized program designed to
accommodate your property’s requirements
may incorporate the following components:

• Budgeting (incorporating costs into HOA
  dues or rents)
• Recommendations for structural
  requirements
• Pre-delivery service provided from
  corporate office
• Additional services and consultations
  available as needed

• Recruiting and hiring
• Training
• Establishment of policies and procedures
• Recommendations for equipment and
  supplies
• Expanding Connections network
  (if applicable)

• Recruiting and hiring replacements
• Enforcement of policies and procedures
• Training and continuous education
• Scheduling and payroll reporting
• Regular staff meetings
• Team building
• Performance evaluation
• Budget analysis
• Utilization analysis
• Access to Connections